WORTH KNOWING

Booking directly at the hotel is quick and comfortable. All you need to do is call the phone number +48 756 299 900 or send an e-mail to the following address: REZERWACJA.ONLINE@PLATINUM-MOUNTAIN.PL. You can also use the booking engine on the hotel website to go through the entire process yourself – from choosing a room and the date of your stay, through additional services, to your booking confirmation and a deposit transfer. It is also possible to make the booking using the hotel application, which can be installed HERE.

By phone:

• During a conversation with the booking specialist, the Guest selects the date of the stay and the standard of the room along with any hotel services.
• After the conversation, the booking is entered into the system and a confirming e-mail is sent to the person making the booking with his/her name and surname, date of the stay, information about the type of accommodation, the total amount due for the stay and a 30% deposit of the total amount to be transferred via the Internet within 7 days. Failure to pay the deposit within this period will automatically cancel the reservation.
• After receiving the deposit, the hotel sends the payment confirmation along with the prepayment invoice.
• When choosing the non-refundable stay option, the Guest should pay the entire amount immediately or within 3 days of making the booking.

By e-mail:

• After arranging the details of your stay by e-mail and receiving the booking confirmation from the address REZERWACJA.ONLINE@PLATINUM-MOUNTAIN.PL, the payment procedure is the same as when booking by phone.

Through WWW:

• After deciding the details of your stay through the booking engine on the hotel website, the Guest receives an e-mail confirmation of the booking with a request to pay a 30% deposit. The payment procedure is the same as by telephone and e-mail, except that in this case, in addition to transfer via the Internet, the Guest can also use a fast online payment and a credit card payment.
• Booking through the hotel application:

After deciding the details of the stay in the hotel application, the Guest fills in the necessary data to make a booking, and next receives a confirmation of the booking in the application, along with the obligation to pay a deposit of 30%. The payment procedure is the same as by phone and email, except that in this case the Guest can use a fast online payment or a credit card payment. Settlement of the rest of the payment for the stay is done at the hotel Front Office. It can be paid cash in PLN or by credit card. During check-in at the hotel the Guest is also required to pay a tourist tax, for each day of stay, amounting to 2,80 PLN/person.

Settling the rest of the payment for the stay takes place at the hotel Front Office. It can be paid in cash in PLN or by a credit card. During the check-in at the hotel, the Guest is also obliged to pay a local fee for each night of the stay, amounting to PLN 2.80/person.

To cancel the booking which offers such option, please contact the booking department by e-mail and check the cancellation conditions. After the arrangements, the request for cancellation should be sent to the following address: REZERWACJA.ONLINE@PLATINUM-MOUNTAIN.PL

Following all the necessary cancellation conditions of the booking with a right to a refund, the money will be refunded to your bank account within 21 days.

In cases of unforeseen circumstances requiring the cancellation of the reservation within less than 7 days before the arrival date, the deposited advance payment can be utilized for another date than originally planned - up to 3 months from the date of this stay - only in the event of selling released spots. The unforeseen event must be documented. Changing the reservation date due to special unforeseen events is possible only once. Each situation is considered individually, and after changing the reservation, the terms become non-refundable without the possibility of changing the date.

Yes. Platinum Mountain Hotel & SPA offers two types of vouchers – quota and stay vouchers. Both of them are perfect gifts for relatives and business partners.

A quota voucher offers the gift recipient full freedom in deciding on the time and method of its use. It includes the Guest’s name and surname, the value of the gift in PLN and the expiry date. However, it does not include any specific date of stay or the standard of a hotel room and additional services, such as SPA treatments. Therefore, the voucher recipient can choose a convenient date of arrival and departure or decide to spend the voucher quota only in the SPA or a restaurant. To use it, please contact the booking department directly to arrange the date and form of your stay: REZERWACJE.ONLINE@PLATINUM-MOUNTAIN.PL, +48 756 299 900

A stay voucher clearly specifies the date and type of your stay. It is worth for the voucher buyer to know whether the person who receives it will be able to stay in the hotel at the chosen dates of arrival and departure. An advantage of the stay voucher is full coverage of the hotel stay costs, which means that the Guest does not bear the expenses of the hotel service, however, can purchase additional services offered by the hotel (SPA, restaurant, lobby bar), if the voucher does not include them. To use it, please contact the booking department directly in order to confirm your stay and verify your personal details: REZERWACJE.ONLINE@PLATINUM-MOUNTAIN.PL, +48 756 299 900

Please contact Platinum Mountain Hotel & SPA booking department directly: REZERWACJA.ONLIN@LATINUM-MOUNTAIN.PL, +48 756 299 900 A voucher can also be purchased by selecting from the OFFER AVAILABLE ON THE WEBSITE.

Check-in is at 16:00, and check-out at 11:00 the following day.

Yes, the booking engine includes an up-to-date calendar and the current price list of the hotel stays.

Yes, breakfasts and all other meals for the hotel and apartments Guests are served in the main building. There is no built-in connector between Platinum Apartments and the hotel. The Guests staying in the apartments must walk through the resort’s courtyard (100-600 m) to get to the restaurant where the meals are served (100-600 m).

No, the distance between the apartments and the hotel is 100-600 meters.

The hotel offers many rooms with mountain and forest views, but it is not possible to book such a room. However, it is worth expressing this preference when making the booking or at any time prior to your arrival at the hotel, but the hotel does not guarantee meeting it. At Platinum Mountain Hotel & SPA, the Guest books and pays for a specific room type, not its location in relation to the view.

Yes, each of the hotel rooms and apartments in the resort has a balcony or a terrace.

Platinum Adults offer is addressed to adults and those over the age of 12.

All of the attractions offered by the Platinum Mountain Hotel & Spa are available to the Platinum Adults guests.

Platinum Adults consists of two buildings, offering accommodation in apartments for up to 2 people or apartments for up to 4 people, which offer a private dry sauna.

The main building of the Platinum Mountain Hotel & SPA is located across the street, within approx. 100-200 m walking distance.

Yes, Platinum Adults offers an outdoor carpark and a garage. Garage spots have to be reserved in advance, at the booking stage. An outdoor carpark costs 40 PLN/day, while the garage spot costs 100 PLN/day.

A stay at Platinum Adults can be booked including breakfasts.

Platinum Adults guests have the option of ordering a full cleaning service during their stay for 150 PLN total. Room Service includes:

• Replacing towels left on the floor
• Taking out rubbish
• Replenishing toiletries and toilet paper
• Making the bed
• Vacuuming

No, there is no luggage storage room at Platinum Adults.

No, there is no Spa & Wellness zone at Platinum Adults, however, Platinum Adults Guests can use the Wellness Zone and SPA offer available at the Platinum Mountain Hotel & Spa.

The cleaning service at Platinum Mountain Hotel & SPA takes place every day. Room Service includes:

• Changing the towels and bathrobes left on the floor
• Replacement of bedding after leaving information on the bed
• Taking out the rubbish
• Replenishing cosmetics, toilet paper, coffee, tea, milk and water
• Refreshing the room

Guests of Platinum Apartments have the option of ordering a full cleaning service during their stay for PLN 150. Room Service includes:

• Changing the towels left on the floor
• Taking out the rubbish
• Replenishing cosmetics and toilet paper
• Making the bed
• Vacuuming

Bed linen is changed every fourth day at longer stays.

Bed linen can be changed at the Guest’s request for additional fee. The service price is: PLN 80. The service is ordered by phone:
+48 756 299 902 | extension 902
and available at: 8:00 – 18:00

No, the hotel does not offer laundry services for guest’s clothes.

Yes, the hotel offers a monitored car park and a garage for passenger cars. Garage spaces have to be booked in advance – at the booking stage.

The outdoor car park has 291 parking spaces.

The garage can accommodate 30 cars.

Outdoor car parking – PLN 40/24h. Garage – PLN 100/24h.

Yes, there are 4 charging stations in the resort:

• Universal – car park at the resort’s courtyard
• Tesla – car park at the resort’s courtyard
• Porsche – in the garage at stands 34-37

Parameters of Porsche chargers:

• Max power 11 kW
• 16A power supple 3 phase
• Voltage 400V
• CEE connector 400V/16A, 3 phase
• Infrastructure cable length 0.9m
• Type 2 car socket plug
• Car cable length 4.5 m
• Residual current circuit breaker Type A, (AC:30 mA) + DC: 6mA
• IP 55 Protection Rating

Yes. The luggage room is next to the Front Office.

Leaving the luggage, your own bike or larger toys for children in the luggage room is possible 24/7. The luggage room is available for our Guests both before check-in and after check-out.

The service is free of charge and intended for the Guests of Platinum Mountain Hotel & SPA and Platinum Apartments.

Yes. It consists of luxurious Dr Irena Eris Beauty Partner SPA treatment salons, three swimming pools, sauna complex, as well as cooling, air massage and floating stations, Jacuzzi tubs and a changing room.

Guests of the Platinum Mountain Hotel & SPA, Platinum Apartments and Platinum Adults can, as part of their stay, use swimming pools, saunas, Jacuzzi and the floating zone, whereas treatment sessions in Dr Irena Eris Beauty Partner SPA salons are additionally charged according to the price list included in the MENU OF TREATMENTS and require making prior appointment at the SPA reception: SPA@PLATINUM-MOUNTAIN.PL, +48 756 299 904

Yes, lockers are available in the Wellness area. The facility is not responsible for the items left unattended in the pool area outside the locker.

SPA Dr Irena Eris Beauty Partner:

• daily: 9:00 AM – 9:00 PM

Swimming pool and sauna complex:

• from Sunday to Thursday: 9:00 AM – 9:00 PM
• on Friday and Saturday: 9:00 AM – 10:00 PM
• hours for +16 years old: everyday after 8:00 PM (paddling pool is closed)

Outdoor swimming pool in season and indoor swimming pools:

• recreational (9.5×9.5m, 1.2 m deep)
• swimming (17.5×7.45m, 1.4 m deep)
• paddling pool for kids (7.6×7.5 m, 0.5 m deep)

• Infrared (40-50 °C, humidity 10%)
• Bio-sauna (45-60 °C, humidity 40%)
• Steam room (30-60 °C, humidity 100%)
• Finnish sauna (70-120 °C, humidity 10%)

Yes, although we recommend using cotton towels in saunas as it is healthier for your skin.

Yes. Only people over 18 years of age can stay there.

Yes. It is 0.5 m deep, with ozonized water and geysers.

Children up to 16 years of age have to remain under the care of their parents or other adult guardians. Disabled minors over 16 years of age must have a written consent from their guardian to stay in the swimming pool area.

Yes. Massages are performed in Dr Irena Eris Beauty Partner SPA salon, upon prior reservation at the SPA Front Desk: SPA@PLATINUM-MOUNTAIN.PL, +48 756 299 904.

The offer covers Dr Irena Eris brand types of facials, eye area, body, feet and hand treatments. They include lifting, nourishing, regenerating and exfoliating treatments. There are special packages for pregnant women, men and teenagers. The offer of our SPA is also extended to include oriental Thai and Balinese massages. It is worth checking out the full OFFER OF SPA TREATMENTS.

• Piatti (next to outdoor swimming pool).

Yes, Lobby Bar is the perfect place for a relaxing cocktail and a business coffee. Modern interiors with a terrace access and a view of the forest are available every day from 10:00 to 00:00. Please check the SNACKS MENU,COCKTAILS AND ALCOHOLS MENU and the WINE CARD. Please note: opening hours may change during events and the so-called “high seasons”.

• Front Desk: 24/7
• Piatti Restaurant: Monday-Thursday: 2:00 PM – 9:00 PM, Friday-Sunday: 1:00 PM – 10:00 PM
• Lobby Bar: 10:00 – 00:00
• Dr Irena Eris Beauty Partner Salon: 9:00 – 21:00
• Swimming pool and sauna complex: 9:00 – 21:00, hours for adults only 20:00 – 21:00, on Fridays and Saturdays 20:00-22:00
• Summer Swimming Pools (in season) 10:00 – 20:00
• Animations for kids in the MINI Club under the care of the Kids Concierge: according to the schedule
• Gym: 24/7 (only for Guests)
• Bike Rental (in season): 8:00 – 20:00
• Game Room: daily, 7:00 – 23:00
• Teen Zone: daily, 7:00 – 23:00

Please note: opening hours may change during events and the so-called “high seasons”.

Daily at: 07:00 – 10:30, at weekends till 11:00.

Daily at: 4:00 PM – 7:00 PM

Yes, when checking in, it is obligatory to enter the number of children and their dates of birth on the check-in form.

The price for a minor’s stay depends on the age, season and occupancy of the facility. There are 3 price categories for children aged:

• 0-3 years of age – free of charge, no additional services in the form of separate bed linen, towels and a separate bed
• 4-12 years of age
• 13-18 years of age

The cost of a child’s stay depends on the selected offer.

Yes, for children aged 0-4. They are additionally payable, PLN 35 per night. The bedding for a baby is provided in the cot.

Yes. In the hotel MINI Club, we provide a creative workshop zone, a toddler zone full of attractions for the youngest kids, as well as a colourful kingdom of games with climbing frames and a ball pool with a slide. We also offer a multimedia zone with a magic wall and a video game console. There is also room for fun activities or evening madness at the MINI Disco, while parents can relax on comfortable sofas.

For older children, over 12 years of age, a Game Room with game machines is provided.

Yes, in the swimming pool area there is a separate, cosy paddling pool for smaller and bigger kids – 50 cm deep and 34 degrees Celsius water temperature. The pool is equipped with geysers and its water is ozonized, so it does not irritate the eyes like chlorinated water does. Right next to the pool basin there are sunbeds where adults can rest, watching over the little ones.

Throughout the year, the hotel offers animations organized by the qualified animators. Most of these activities are free of charge, but on some occasions, e.g. New Year’s Eve Party for Children, an additional fee is required per each participant.

Yes, the KIDS MENU offered by Regionalne Talerze restaurant is adjusted to children’s preferences in terms of grammage and composition. In addition, there is a wide selection of food at breakfasts and dinners allowing a large variety in their composition and , also for children. Both breakfast and dinner menu include all the basic products to compose a nutritious meal, also excluding allergens, e.g. gluten and dairy products.

Game Room, which is equipped with interactive game machines, and Teen Zone - a space with console games for children, teenagers, and adults.

Yes, Platinum Mountain Hotel & SPA is pet-friendly. Therefore, our Guests can stay with their pet in the rooms. However, having in mind the allergy sufferers, the number of rooms for stays with an animal is limited, therefore such a stay should be reported at the booking stage.

Each day of your pet stay in the hotel costs PLN 50. The payment has to be made at the booking stage. Failure to report the animal’s stay at check-in is tantamount to charging the Guest with additional fee of PLN 500.

The owner of an animal must have its health book with current vaccinations, incl. against rabies. A muzzle and a leash are also compulsory.

Yes, it is worth reading the detailed REGULATIONS FOR THE STAY WITH ANIMALS.

Yes, the hotel offers a bike rental - RENTAL PRICE LIST.

Yes, the Platinum guide takes hotel Guests for mountain excursions - TRIP PLAN WITH A GUIDE. Trips are free of charge as part of your stay at the Hotel.

Yes. The hotel continuously cooperates with the ALMAR travel agency by organising regular trips. Regular destinations include Prague, Dresden, Saxon Switzerland or the Rock City, and other interesting destinations on individual request.