WORTH KNOWING

BOOKINGS

Booking directly at the hotel is quick and comfortable. All you need to do is call the number +48 756 299 900 or send an e-mail to rezerwacje.online@platinum-mountain.pl

You can also use the booking engine on the hotel website to go through the entire process by yourself – from choosing a room and date, through additional services, to booking confirmation and making a deposit.

By phone:

During the conversation with the booking specialist, the Guest selects the date of stay and the standard of the room along with any hotel services.

After the conversation is completed, the reservation is entered into the system, and a confirmation e-mail is sent to the Guest, containing the name and surname of the person making the reservation, date of stay, information about the type of accommodation, the total amount due for the stay and a deposit of 30% of the total amount, which must be paid by bank transfer online within 7 days. Failure to pay the deposit within this period will automatically cancel the reservation.

After receiving the payment of the deposit, the hotel sends the payment confirmation along with the advance invoice.

When choosing the non-refundable stay option, the Guest should pay the entire amount immediately or within 3 days of making the reservation.

By e-mail:

After arranging the details of the stay by e-mail and receiving the confirmation of the booking from the address rezerwacje.online@platinum-mountain.pl, the payment procedure is the same as while booking by phone.

Via WWW:

After determining the details of the stay by the booking engine on the hotel’s website, the Guest receives an e-mail confirmation of the booking with a request to pay a 30% deposit. The payment procedure is the same as for telephone and e-mail reservations, except that here, in addition to online transfer, the Guest can also use fast online payment and credit card payment.

The payment of the rest price for the stay takes place at the hotel reception. The bill can be paid in cash in PLN or by credit card. During the check-in at the hotel, the Guest is also obliged to pay a local fee for each night of stay, amounting to PLN 2.40/person.

To cancel a reservation with the possibility of cancellation, please contact the reservation department by e-mail and check the cancellation conditions. After the arrangements, the request for cancellation should be sent to the address rezerwacje.online@platinum-mountain.pl

Subject to all necessary cancellation conditions with a right to a refund, the money will be refunded to your bank account within 21 days.

Vouchers

Yes. Platinum Mountain Hotel & SPA offers two types of vouchers – quota and residence vouchers. Both are perfect gifts for relatives and business partners.

The quota voucher gives the recipient the freedom to decide on the time and method of its use.

It includes the Guest’s name and surname, the value of the gift in PLN and the final expiry date. However, it does not include a specific date of stay and the standard of a hotel room and additional services, such as SPA treatments, so that the recipient can choose a convenient date of arrival and departure or allocate a voucher to be used only in a SPA or restaurant.

To use it, you must contact the booking department directly to determine the date and form of stay: rezerwacje.online@platinum-mountain.pl, +48 756 299 900

The residence voucher does not specify the date or type of stay. Based on an individual calculation, we prepare two proposals for your stay.

When submitting your inquiry, please take into account the following criteria:
– number of people
– length of stay
– type of food
– any additional services to be included in the voucher, e.g. the amount for SPA treatments.

The advantage of the stay voucher is the full coverage of the hotel stay, which means that the guest does not bear the costs associated with the hotel service, but can purchase additional hotel services (SPA, restaurant, lobby bar), if the voucher does not contain them.

In order to calculate the residence voucher, please contact us at marta.stepnowska@platinum-mountain.pl.

To use it, you must contact the booking department directly to confirm your stay and verify your personal details: rezerwacje.online@platinum-mountain.pl, +48 756 299 900

You should contact the Platinum Mountain Hotel & SPA booking department directly: rezerwacje.online@platinum-mountain.pl, +48 756 299 900.

Polish Tourist Voucher

Of course. All information on obtaining a voucher and the terms and conditions of settling reservations with its help can be found on the Tourist Voucher subpage.

Stay

The hotel day starts at 4:00 PM and ends at 11:00 AM the next day.

Yes, the booking engine includes an up-to-date calendar and price list of stays.

Yes, breakfast and all meals for hotel and apartment guests are in the main building. There is no built-in connector between Platinum Apartments and the hotel. Guests of the apartments must cross the resort’s courtyard (80-300 m) to get a meal.

No, the distance between the apartments and the hotel is 80-300 meters.

The hotel has many rooms with mountain and forest views, but it is not possible to book such a room. However, it is worth expressing such a preference when making a reservation or at any time prior to arrival at the hotel, and the hotel does not guarantee its fulfillment. At Platinum Mountain Hotel & SPA, the Guest books and pays for a specific type of room, not its location in relation to the view.

Yes, each of the hotel rooms and apartments of the resort has a balcony or terrace.

Hotel service

Yes. Room Service includes only:
– Change of towels left on the floor
– Taking out the trash
– Supplementing cosmetics, toilet paper, coffee and tea

Bed linen is changed at the request of the Guest. Price of the service: PLN 80

Yes, washing shirts, dresses and other items of clothing is an additional service.

Note: Due to the COVID-19 pandemic, the service is suspended.

Parking and garage

Yes, the hotel has a monitored car park and a garage for cars. Garage spaces must be reserved in advance – at the booking stage.

The car park has 111 parking spaces.

The garage can accommodate 36 cars.

Parking – 30 PLN/day. Garage – 100PLN/day.

Charging Electric Cars

Yes, there are 4 charging stations in the resort:

Universal – parking in the courtyard
Tesla – courtyard parking
Porsche – in the garage at stands 34-37

Parameters of Porsche chargers:

Power 11 kW
Current 16A 3 phases
Voltage 400V
CEE plug for infrastructure 400V / 16A, 3 phases
Infrastructure cable length 0.9m
Type 2 car socket plug
Car cable length 4.5 m
Residual current circuit breaker, Type A, (AC: 30 mA) + DC: 6mA
Protection class IP 55

Luggage

Yes. The luggage room is at the reception.

Luggage storage, your own bike and larger toys for children can be left in the 24/7 mode. You can use the luggage room both before check-in and after your stay.

The service is free of charge, intended for guests of Platinum Mountain Hotel & SPA and Platinum Apartments.

SPA & Wellness

Yes. It consists of luxurious Dr Irena Eris Beauty Partner treatment salon and three swimming pools, a sauna complex, as well as cooling, air and floating massage stations, jacuzzi tubs, and changing rooms.

Guests of the hotel and Platinum Apartments, Bossa Nova and Five Seasons can use the swimming pools, saunas, jacuzzi and floating zones during their stay. Treatments at Dr Irena Eris Beauty Partner salon are additionally payable according to the price list included in the treatment menu and require prior appointment at the SPA reception: spa@platinum-mountain.pl, +48 756 299 904.

Yes, there are such cabinets in the SPA area. The property is not responsible for unattended items left in the pool outside the locker.

Dr Irena Eris Beauty Partner treatment rooms

Every day 9:00 AM – 9:00 PM

Swimming pool & SPA

9:00 AM – 8:00 PM for all guests (1:00 PM – 1:30 PM disinfection break)
8:00 PM – 9:00 PM – adults only (paddling pool closed)

Summer Pool (seasonal)

10:00 AM – 8:00 PM

Pool Bar (seasonal)

10:00 AM – 7:00 PM

Seasonal outdoor pool, indoor pools – recreational (9.5×9.5m, depth 1.2m) and swimming (17.5×7.45m, depth 1.4m), swimming pool for small and large children (7.6×7.5m, depth 0 , 5m)

Infrared (40-50 degrees Celsius, 10% humidity),

Bio sauna (45-60 degrees Celsius, 40% humidity),

Steam room (30-60 degrees C, humidity 100%),

Finnish sauna (70-120 degrees Celsius, humidity 10%).

Yes, although we recommend that you use cotton towels in saunas because it is healthier for your skin.

Yes. Only people over 18 years old can stay there.

Yes. It is 0.5 m deep, with ozonated water and geysers.

Children up to 12 years old must be under the supervision of their parents or other adult guardians in the swimming pool area. Disabled minors over 12 years of age must have a written consent to stay in the swimming pool area from their guardian.

Yes. Massages are performed in the Dr Irena Eris Beauty Partner salon after prior reservation at the SPA reception: spa@platinum-mountain.pl, +48 756 299 904.

Treatments for the face, eye area, body, feet and hands. Among them there are lifting, nourishing, regenerating and exfoliating treatments. The offer includes special packages for pregnant women, men and teenagers. It is worth checking the detailed information and the price list of treatments.

Restaurant & bar

Regionalne Talerze restaurant offers dishes and desserts that combine mountain inspiration with European culinary trends. The restaurant invites guests 7 days a week, from 2:00 PM to 10:00 PM. It’s worth getting to know the restaurant menu and booking a table.

Yes. The Palladium Café & Lobby Bar is the perfect place for a relaxing cocktail and business coffee. Modern interiors with a terrace and a view of the forest are available for guests 7 days a week, from 10:00 AM to 12:00 AM. We invite you to read the menu of cocktails, wines, desserts and snacks in Palladium Café & Lobby Bar.

Note: opening hours may change during events and the so-called “high seasons”.

Opening hours

Reception: 24/7

Regionalne Talerze Restaurant: 2:00 PM – 10:00 PM

Palladium Café & Lobby Bar: 10:00 AM – 12:00 AM

Dr Irena Eris Beauty Partner: 9:00 AM – 9:00 PM

Swimming pool & SPA: 09:00 AM – 9:00 PM (1:00 – 1:30 PM disinfection break, 8:00 – 9:00 PM wellness only for adults)

Summer Pool (seasonal) 10:00 AM – 8:00 PM

Playroom / Games Room: 9:00 AM – 9:00 PM

Gym: 24/7 (only for guests)

Tourist Information: 9:00 AM – 5:00 PM

Bicycle Rental (seasonal): 9:00 AM – 5:00 PM

Note: opening hours may change during events and the so-called “high seasons”.

Meal times

In the hours: 7:30 – 11:00 AM

In the hours: 4:00 PM – 7:00 PM

Children

Yes, when checking in, it is obligatory to enter the number of children and their dates of birth on the residence card.

The price for a minor’s stay depends on the age, season and occupancy of the facility. There are 3 price categories for children aged:

0-4 years – free stay, no additional benefits in the form of separate bed linen *, towels and a separate bed

5-12 years

13-18 years

* At your request, it is possible to provide children’s bedding at no extra charge.

Yes. They are additionally payable, PLN 35 per hotel day. For children 0-4 years old. There is bedding for a toddler in the cot.

Yes. The hotel’s Play Room has a climbing game, a dry swimming pool with a slide and a comfortable sofa for carers.

Note: Due to the currently imposed COVID-19 restrictions, we have introduced restrictions on the number of people.

Yes. In the pool area there is a separate, cozy pool for small and large children – 50 cm deep and 34 degrees Celsius water temperature. The pool is equipped with geysers, and its water is ozonated, so it does not sting the eyes like chlorinated water. Right next to the pool, there are sun loungers where adults can rest, watching over the little ones.

Yes. During holidays and events, the hotel organizes animations with groups of qualified animators. Most of these activities are free, but sometimes, e.g. on New Years’ Eve for Children, an additional fee is required for each participant.

Yes, it is matched with the grammage and composition to children’s preferences. Offers fruit pancakes, tomato soup, chicken and french fries and other delicacies.

In addition, meals as part of breakfasts and dinners are varied and you can freely compose the tastes and size, also for children. The breakfast and dinner menu includes all the basic products that can be used to compose a meal, also excluding allergens, e.g. gluten and dairy products.

The games room for bigger children and teenagers is equipped with games consoles and interactive tables with games for children, teenagers and adults.

Animals

Yes. Platinum Mountain Hotel & SPA is pet-friendly. Therefore, you can stay with your pet in the rooms. Due to the welfare of allergy sufferers, the number of rooms for stays with an animal is limited, therefore a stay with a dog or a cat should be announced at the booking stage.

For the stay of a four-legged pet, you must pay PLN 50 for each day. Payment must be made at the booking stage. Failure to report the animal’s stay at check-in is tantamount to adding an additional fee of PLN 500 to the Guest.

The owner of the animal must have his health record book with current vaccinations, incl. against rabies. A muzzle and a leash are also compulsory.

Yes. It is worth reading the detailed regulations for guests staying at the hotel with an animal.

Sports equipment rental

Yes. In the sports equipment rental you can rent seasonal sports equipment – incl. skis, sleds and bicycles.

The sports equipment rental is open (seasonally) 7 days a week, from 9:00 AM to 5:00 PM.

Note: opening hours may change during events and the so-called “high seasons”.

Tours and activities

Yes. The hotel sells tickets for guided tours of the best regional travel agencies all year round. Among the destinations are Prague, Dresden and other interesting destinations.

Yes. The Platinum guide takes hotel guests on mountain walks in the Karkonosze and the Jizera Mountains. It is worth taking a look at the list of destinations and attractions.

Yes, the hotel Tourist Information operates seasonally, which sells tickets to local attractions and trips to excursions. Additionally, IT provides information on the situation on hiking trails and ski slopes.

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