21 November 2020
Izabela Kozina

“New challenges for us – the same comfortable and luxurious rest for you” – this is the goal of our activities related to establishing safety procedures at Platinum Mountain Hotel & SPA and Platinum Apartments.

Values ​​such as #safety and #protection of Guests and Employees have taken on a completely different dimension at Platinum Mountain Hotel & SPA. As a result, we have improved our sanitary procedures and safety regulations so that our guests can fully enjoy a peaceful rest, and meeting organizers can be sure that we can organize these events, meeting all the expectations of customers while maintaining the applicable requirements. The safety policy in force at Platinum Mountain Hotel & SPA takes into account the highest standards in terms of hygiene, organization and logistics and complies with the current guidelines (GIS, MZ, WHO) and applicable government procedures. At the same time, we try to make them as little as possible for you. Our team treats the situation very seriously, which is why we have implemented the best practices in the provision of services, at the same time keeping them in mind as little as possible for you.

“Hygienically safe facility certificate” program of the Polish Tourist Organization

In the current situation, Platinum Mountain Hotel & SPA, like other hotels, adapts to new challenges and takes special security measures to welcome guests and create a safe environment for them. The safety of travelers and our employees is paramount. Therefore, the hotel joined the hygienic auto certification program organized by the Polish Tourist Organization.

“We want our guests to feel safe at Platinum Mountain Hotel & SPA.” Summarizes the General Director, Radosław Dworzyński.

Receipt of the certificate confirms that the sanitary guidelines and recommendations are followed in our hotel and in the apartment part, due to the pandemic situation.

Safe Location

Platinum Mountain Resort consists of a part of a 5 * hotel and Platinum Apartments, separate non-categorized apartment buildings (4 * standard).

The resort is spacious, covers an area of 2 ha of green land, surrounded by a forest, on the outskirts of Szklarska Poręba, away from the center. For each room / apartment there is 70 m2 of fenced area, which cannot be accessed by persons who are not hotel guests.

There are 147 hotel rooms and 194 apartments at the Guests’ disposal. Each hotel room / apartment has its own separate balcony or terrace overlooking the forest and mountains.

Platinum Apartments are located in separate apartment buildings with max. 4 storeys. Each floor has a max. 6 apartments, located at safe distances, which allows guests to keep the social distance that is important today.

# Safe stay offer for Platinum Mountain Hotel & SPA guests

The #safestay with breakfast and dinner package is an ideal alternative for a family holiday in the Karkonosze Mountains, with a safe option of serving full board for guests in the Apartment.

Platinum Mountain Hotel & SPA was one of the first luxury hotels in Poland to offer its guests a comprehensive # Safe stay  offer, in which guests can use the intimate, family-run Platinum Apartments. They fit perfectly into the idea of ​​active recreation, while ensuring comfort and safety in the current pandemic situation. The offer of Platinum Apartments includes luxurious interiors, fully equipped kitchens, a balcony in every apartment, spaciousness and the possibility of keeping social distance, which is important at the moment. Guests have at their disposal a unique premium product, because as one of the few on the investment apartment market in the region, Platinum Mountain Hotel & SPA offers dry private saunas in the bathrooms of Premium Apartments.

The #Safe stay Platinum Mountain Hotel & SPA offers an alternative to traditional travel and relaxation. The offer comes with the idea of ​​delivering meals and guests’ orders to the door of the Apartments, in compliance with all sanitary procedures. Meals are prepared and served with the highest safety standards. In addition, the Platinum Mountain Hotel & SPA team takes care of every, even the smallest detail, from gloves, masks and protective helmets for employees, to disposable cutlery cases, eco.

More about the # Safe stay offer:


Safe conference and banquet spaces

For the sake of our guests, the Platinum Mountain Hotel & SPA conference center, with a total area of 430 m2, is able to carry out every meeting with full responsibility, from conferences, training or coaching in various scenarios, to prestigious galas, exquisite dinners, in accordance with the current safety standards and in the form least burdensome for the organizers and participants of the meeting. We also specialize in organizing weddings and family parties of various types.

“Our clients create a vision of the event, and we deal with its implementation at the highest level, according to the expectations of clients and in a safe environment.” Comments Edyta Gromnicka, a dedicated MICE supervisor, at Platinum Mountain Hotel & SPA comments

#platinumnewmoments in a safe environment

Safe gastronomy

Both a la carte dishes as well as breakfast buffets and dinners are prepared and served with the highest safety standards. We take care of every, even the smallest detail, from gloves, masks and protective visors to disposable cutlery cases. We keep space between the tables so that our guests feel comfortable and can enjoy their meal.

In addition, we have launched a Roomservice service for our guests, which allows our guests to enjoy the full gastronomic offer of a la carte restaurant and bar, breakfast, lunch or dinner in the privacy of their hotel rooms or apartments. The service is available to guests every day from 7: 30-11: 00 am and from 2:00-12: 00 pm

Hotel spaces

The safety of employees is just as important as the protection of our guests. The employees are equipped with protective equipment: gloves, masks, visors and disinfectants. We take care of protection for the sake of ourselves and our guests.

Safe rooms and apartments

Prior to arrival, the rooms are prepared with the greatest care. We make sure that every object and surface in the room is disinfected and the room aired for a long time.

Safe zone of Wellness – Gym – SPA

In the recreation and SPA zones, all safety issues are taken seriously and these departments are prepared to serve guests in a safe environment. There are specific rules in the spaces that guarantee a sense of comfort and peace at the same time.

Safe reception

Our guests can feel safe from the very first moments they spend at our doorstep. The staff is obliged to follow the rules set out in the Security Policy, and from the entrance, guests are encouraged to use the widely available, throughout the Resort, disinfectants and gloves. Masks are available for purchase at the Hotel Reception and guests using the # Safe stay offer have at their disposal disinfectants and protection agents in their room / apartment throughout their stay.

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